Terms & Conditions

Last updated: September, 10, 2025

Welcome to PetZoo. By visiting our stores or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use
PetZoo sells pet supplies and related products in-store at our Alaska locations.

By shopping with us, you confirm that you are at least 18 years old, or have the consent of a parent/guardian.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted in-store or on our official communication channels.

2. Collection of Information
When you make a purchase or sign up for marketing, we may collect personal information including your name, email address, and phone number.

We use this information to process purchases, provide customer support, and send you updates about our products and services.

3. Email & Text Marketing
By providing your email address and/or phone number, you consent to receive marketing communications from PetZoo, including newsletters, promotional emails, and text message campaigns.

Message and data rates may apply for SMS/text campaigns depending on your carrier.

You can opt out at any time:

Email: Click the “unsubscribe” link included in our emails.

Text Messages: Reply “STOP” to any text message from us.

Compliance: We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws regarding SMS/text marketing.

4. In-Store Loyalty & Rewards Programs
From time to time, PetZoo may offer loyalty or rewards programs to enhance your shopping experience.

By enrolling, you agree to the specific terms of the program, which may include earning points, receiving exclusive promotions, and participating in member-only events.

Enrollment in these programs may require providing personal information, which will be handled in accordance with our Privacy Policy.

Rewards, discounts, or promotions are subject to change or cancellation at any time without prior notice.

5. Purchases & Payments
All prices are listed in U.S. dollars and are subject to change without notice.

We reserve the right to refuse or cancel any purchase if fraudulent activity is suspected.

6. Returns & Refunds
Returns and exchanges are accepted in accordance with our Return Policy. Please review before making a purchase.

7. Limitation of Liability
PetZoo is not liable for any indirect, incidental, or consequential damages that may arise from using our products.

All products should be used as intended and under the guidance of a qualified professional, when applicable.

8. Governing Law
These Terms & Conditions are governed by the laws of the State of Alaska. Any disputes will be handled in the appropriate courts of Alaska.

If you have any questions about these Terms & Conditions, please contact us at:
PetZoo
10201 East Palmer-Wasilla Hwy
Palmer, AK 99645
info@petzoo.us
1-907-746-0056